Job Description

Responsibilities:

• Serve as a system administrator and developer for multiple'Salesforce orgs & environments
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Custom Apex Progamming add custom business logic and automate processes for standard and custom objects like Accounts and Contacts
• Complete regular internal system audits and prepare for upgrades
• Manage'Salesforce data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the'Salesforce skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Translate business requirements into Salesforce solutions that best leverage the Salesforce platforms and products
• Provide detailed level of effort estimates for proposed Salesforce solutions

• Bachelor's degree required
• A minimum of 5 years of Salesforce Administrator and Developer experience
• Strong understanding of the Salesforce platform and must include Sales Cloud
• Active Salesforce certifications (Admin required, advanced admin preferred, Platform App Builder a plus)
• Salesforce Administrator experience:
  • Administration of users and role hierarchy
  • Defining and managing security model and controls
  • Configuring page layouts, workflows, validation rules, record types
  • Experience with Process Builder and Flow
  • Creating and maintaining reports and dashboards
  • Managing multiple sandbox environments
  • Dataloader
  • Data Cloud and Agentforce a plus
• Experience working on different projects simultaneously, and capable of cultivating collaboration
• Excellent interpersonal, verbal and written skills with a proven ability interacting with all levels of management, stakeholders, support personnel, and customers

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